[Download] ~ Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive # by Chuck Munson ~ Book PDF Kindle ePub Free
eBook details
- Title: Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive
- Author : Chuck Munson
- Release Date : January 13, 2013
- Genre: Management & Leadership,Books,Business & Personal Finance,
- Pages : * pages
- Size : 855 KB
Description
This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.